Some items may not be available due to labs closing per local guidance. Read our FAQ for more info about COVID-19 impacts.
You can track the status of your order using our Order Tracking tool. Your order should arrive within the date range posted on the order tracking page.
When your order has shipped, the “Last Order Status” will say “Shipped”. If it doesn’t, we're not quite finished printing and appreciate your patience. We'll email you the tracking information when we ship your order.
If your order has shipped but you haven't received it yet, please check the estimated arrival dates in our Order Tracking tool. If your order is still within the estimated arrival date window, fear not – that means your order is still on its way. Feel free to be excited. In fact, we encourage it.
If your order is outside of the estimated arrival date window, first we'll need to retrace your steps a bit to find out why. That means you'll need to log in to your account and view your order history. In order history, check the billing and shipping addresses on the order to make sure it is correct. If you have any questions, contact us to help.
|NEW||Your order has just been placed, but the charges have not yet been authorized by your bank or PayPal.|
|AUTH VERIFICATION||Your order is being processed through our order verification system. If we need any additional information from you regarding your order, we will contact you via phone or email.|
|PENDING||We need additional information from you to process your order. Please contact our customer service department so that we may further assist you at 1-877-809-1659.|
|READY FOR PRODUCTION||Your order has been successfully authorized by the bank or PayPal and is now waiting in queue to be printed.|
|PRODUCTION||Your order is currently being printed at our production facility.|
|READY TO SHIP||Your order has been printed and is currently waiting to be picked up by the shipping company. Once it has been picked up, you will receive an email containing a shipment confirmation and tracking information (if available).|
|SHIPPED||Your order has shipped and is on its way to you. The tracking information has been emailed to you if available. You can also log in to your account and view your order history to get tracking information.|
|AUTH DECLINED||Your order was not authorized by the bank. This is usually the result of a typo in the credit card number or expiration date. Please call customer service at 1-877-809-1659 to correct this.|
|CANCELLED||Your order has been cancelled. The authorization on your credit card or PayPal account will drop off in approximately 3-5 business days.|